Account and General Questions

Any person who lives, works, attends school, or pays property taxes in New York State is eligible to receive a library card. Learn how to get a card, manage your online account, and use our catalog.
  • Culture Pass Error Message: We were unable to locate your account

    If you are able to log into NYPL’s Research Catalog successfully, please re-enter the library card number with no spaces between the digits, and the f...

  • Culture Pass Error Message: It appears your library card type is not a...

    To use Culture Pass, you must be 13 or older, and you must have a full service library card. Visitor and Temporary Cards, Web Applicants and Simply E...

  • Audiobook FAQ

    What is the borrowing timeframe for audiobooks? It is 21 days. How many audiobooks can I borrow? Users can borrow up to 12 titles (audiobooks and e...

  • How do I cancel an active Culture Pass reservation?

    You can only cancel a pass if you have not clicked on the "Print/Download" button and agreed to the warning that passes cannot be cancelled after view...

  • Interlibrary Services

    Who may use Interlibrary Services? Interlibrary Services are available to all New York Public Library cardholders. If you owe the Library more than $...

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