Account and General Questions

Any person who lives, works, attends school, or pays property taxes in New York State is eligible to receive a library card. Learn how to get a card, manage your online account, and use our catalog.
  • Find items available at local branch

    Search for an item in the catalog. Refine your search results by selecting At The Library from the Availability facet. Select your branch location...

  • Managing holds

    Log in. Click on your name. Click on "My Holds". Select holds to change their pickup locations, to cancel them, or to freeze them, e.g. when you...

  • How do I sort by checked out date and holds by date?

    ​How do I sort my checkouts and holds by date? To sort checkouts, Go to My Checkouts, and hover over Sort by Due Date. Hover near the bottom of t...

  • How to check holds on a phone or mobile device

    Open your mobile browser and go to http://browse.nypl.org/iii/mobile/. Click Login to log into the catalog.

  • Where do I find my lists and shelves?

    Log in. Click on your name. Click My Lists to manage your lists. Note that all lists in the new catalog are private lists.

  • How do I pay fines?

    Information about the Library's fines and fees can be found here: https://www.nypl.org/help/borrowing-materials/library-fines-and-fees When logged in...

  • Updating preferences and contact information

    To change your username, email, telephone number, preferred pickup location, or notice preference: Log in at browse.nypl.org Click on your name. ...

  • Wireless Internet Access (Wi-Fi)

    All Library locations offer free wireless access (Wi-Fi) in public areas at all times the libraries are open. Connecting to the Library's Wireless ...

  • Credentials are Expired

    If you are unable to log in, it could be that your library account has expired. To check the status of your account, log into the Research Catalog at ...

  • How to Take a Screenshot

    Attaching a screenshot to your question that shows the problem you are experiencing can help us troubleshoot and resolve your issue quickly. How to...

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