Troubleshooting SimplyE

  • Outdated information in "My Books" in SimplyE

    When you look at the list under My Books and see books that have expired, or if you are unable to see books you know are available to check out, sync ...

  • Download Failed Error Message

    If you see a "Download Failed" or "The download could not be completed" message, check to make sure that: You are connected to the Internet. Yo...

  • Downloading E-Books to Multiple Apps

    If you check out and download an e-book in another app (Overdrive or Cloud Library) it will be locked to that app. You will not be able to download th...

  • Display Issues

    Landscape Mode Landscape Mode is not supported for smartphones in SimplyE. It is supported for tablet devices in SimplyE version 1.0.0. Fonts Fail ...

  • What's Ahead for SimplyE

    The New York Public Library will continue to develop SimplyE on an ongoing basis. The following app features are in development: Localized Language...

  • Error message "Adobe device activations reached"

    Contact your library to have your activations reset.
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