Troubleshooting SimplyE

  • Download Failed Error Message

    If you see a "Download Failed" or "The download could not be completed" message, check to make sure that: You are connected to the Internet. Yo...

  • Downloading E-Books to Multiple Apps

    If you check out and download an e-book in another app (Overdrive or Cloud Library) it will be locked to that app. You will not be able to download th...

  • Display Issues

    Landscape Mode Landscape Mode is not supported for smartphones in SimplyE. It is supported for tablet devices in SimplyE version 1.0.0. Fonts Fail ...

  • Error message "Adobe device activations reached"

    Contact your library to have your activations reset.

80921cd0156e3821b8ab8024d2c23373@nypl.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete