Download Failed Error Message

If you see a "Download Failed" or "The download could not be completed" message, check to make sure that:

  • You are connected to the Internet.
  • Your account has not expired. You can check on the status of your card by contacting your library.
  • If you checked out the e-book through the catalog or other e-book app, make sure that that the title is not a PDF, Kindle or audiobook.
  • You have the latest version of the app.
If you have already downloaded the e-book through another source, you will not be able to open it in the SimplyE app. 
Last Updated: April 10, 2018 01:38 pm EDT
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