If you see a "Download Failed" or "The download could not be completed" message, check to make sure that:
- You are connected to the Internet.
- Your account has not expired. You can check on the status of your card by contacting your library.
- If you checked out the e-book through the catalog or other e-book app, make sure that that the title is not a PDF, Kindle or audiobook.
- You have the latest version of the app.
If you have already downloaded the e-book through another source, you will not be able to open it in the SimplyE app. If you still experience downloading issues, try deleting, downloading, and reinstalling the app.