Download Failed Error Message

If you see a "Download Failed" or "The download could not be completed" message, check to make sure that:

  • You are connected to the Internet.
  • Your account has not expired. You can check on the status of your card by contacting your library.
  • If you checked out the e-book through the catalog or other e-book app, make sure that that the title is not a PDF, Kindle or audiobook.
  • You have the latest version of the app.
If you have already downloaded the e-book through another source, you will not be able to open it in the SimplyE app. 
Last Updated: April 10, 2018 01:38 pm EDT
80921cd0156e3821b8ab8024d2c23373@nypl.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete