Download Failed Error Message

If you see a "Download Failed" or "The download could not be completed" message, check to make sure that:

  • You are connected to the Internet.
  • Your account has not expired. You can check on the status of your card by contacting your library.
  • If you checked out the e-book through the catalog or other e-book app, make sure that that the title is not a PDF, Kindle or audiobook.
  • You have the latest version of the app.
If you have already downloaded the e-book through another source, you will not be able to open it in the SimplyE app. If you still experience downloading issues, try deleting, downloading, and reinstalling the app.
Last Updated: May 09, 2017 05:06 pm EDT
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